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Tenant FAQs

Answers to your common questions

Why should I rent from Ray Covington Property Management?

We stay on top of the latest technology to make your renting experience as easy and professional as possible. We care about our Tenants and their experience while renting from Ray Covington Property Management.

Here are a few other reasons: 
We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in.

• We are available 24 hours a day to handle emergency maintenance repairs.
• We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental.
• All deposits that are retained by us are kept in a FDIC insured bank.
• When you sign your lease, you have a meeting with your property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease.

 

How do I apply to rent a property?

All applications must be submitted via our secure online application system. All occupants 18 or older must apply regardless of income. The application fee is $50 per adult and is non-refundable but it is transferable to any property we manage. Make sure to include all applicants 2 most recent pay stubs or form of income as well as photo ID. It usually takes 2-4 business days to process rental applications. It can take longer depending on the response of your references.

 

What items do you check on a rental application?
We check credit, criminal background, eviction history, income verification, Photo ID and rental history check.

 

If I have poor credit, foreclosure, bankruptcy or judgment does that automatically disqualify me?
Applicants with that have negative credit, bankruptcies, foreclosures etc. will not always automatically disqualify an applicant but it does place them in a higher risk category. Occasionally we can approve a higher risk applicant with an increased security deposit. The minimum security deposit is equal to 1 month’s rent. Higher security deposits are between 1.5x to 4x one month’s rent.

 

What are the lease terms?
Our minimum lease is 12 months. We do not offer short term leases. We do offer longer leases such as 24 or 36 months.

 

How do I pay my rent?
You can make your rent payment free via our secure tenant portal at Tenant Portal . You are able to make one time Epayments or setup an automatic payment on the day you choose. We also accept money order, cashiers check and personal check. A convenience fee of $5 is charged for payments via personal check. Payments at the beginning of a lease must be made in certified funds. Please no cash.

 

What is the late fee policy?
Rent is due on the 1st and late on the 6th. A $50 late fee is charged if rents are not received by the 5th. An additional charge of $5 per day is assessed until the rent has been paid. WE DO NOT WAIVE LATE FEES. Fair Housing laws require that we treat all our Tenants equally. We cannot decide if one Tenant is more deserving than another of paying late charges, therefore we enforce late charges across the board. Many Tenants utilize our autoEpay feature where your rent is automatically paid. Tenants receive an email confirming payment was made. If you need assistance setting this up please contact our office.

 

Returned checks or bounced Epayments
The fee for a returned check or bounced Epayment is $50 plus late fees if the payment isn’t cleared by the 5th. The fee is also assessed if the Tenant makes an error with entering their bank account information.

 

How do I submit a maintenance request?
All maintenance requests must be submitted online via the tenant portal at Tenant Portal A work order will be created and sent directly to one of our vendors. They will contact you directly to setup service. If you have a maintenance emergency (an issue that is damaging the home or creating an unsafe environment for the tenant) you may call 803-407-8522. Tenants are responsible for payment of service calls for non-necessary requests or for not showing up for a scheduled appointment with a vendor.

 

What maintenance items am I responsible for?
Tenants are responsible for routine maintenance such as replacing HVAC filters, smoke detector batteries, light bulbs, jammed garbage disposals, clogged toilets etc. Also any maintenance item that needs repair as a result of tenant negligence or damage. Most Tenants in single family homes are responsible for maintaining their individual lawn care as well, to include watering, weeding, mowing, blowing, pruning and all general upkeep of the yard.

 

Do your homes allow pets?
Most of our homes do accept pets. There is a $350 pet fee per dog and $350 per cat.  Please check with your property manager for fees depending on home.  Aggressive breeds are prohibited.
Do I need approval to paint or change something in the home I am renting?
Yes! Any and all changes or modifications to the property must be requested in writing. If paint is requested we will need brand type and color of paint. These request must be approved and sent back in writing to Tenant prior to any changes.

 

Do I need renters insurance?
We advise all tenants to purchase and maintain renters insurance. The homeowner has insurance that protects their property but it does not cover a tenants personal items. Renters insurance is relatively inexpensive and will cover you for loss in the event of fire, water damage or theft.

 

What is the move out process?
Per your lease agreement you are required to provide 30 days written notice. To give notice please login to the tenant portal at Tenant Portal select My Rentals, then click on give notice. Please remember to enter your forwarding address. Security deposits are sent 30 days after your move out date. Your security deposit cannot be used to pay your last month’s rent.